On October 8, 2008 my fiancé and I purchased a channel set princess cut 14K white gold band and a three stone, two sapphires and one diamond, channel set princess cut 14K white gold engagement ring from diamondonnet. Throughout the purchasing process, we emailed DON many times and the customer service was good. They didn’t go into great detail when we asked what the return policy was. They would just send us a link to the website. That concerned us because we wanted to hear from them directly. Often times, our correspondence took place with Bijon. This concerned us that it was a one man show and that we might now be able to take action if they scammed us. I did some research and found out the owners name and other information like they were registered with the BBB. I called once and got a lady, all other times I got Bijon. They did always email us the same day and I couldn’t find anything bad about the company so we decided to make the purchase. After we paid for the rings, we didn’t hear from anyone so I called to make sure they got the order. From there, I checked the website each day to see when it would ship. It shipped within one week from the date of purchase. They also shipped one day before they stated they would, which was nice. The rings arrived in good order. Since we ordered off the net, we decided to have them appraised and inspected by a jeweler in our area. The appraisal from our local jeweler was more than what we paid for the rings but way less than what DON appraised the rings for. Our local jeweler told us that they thought that DON graded the rings higher than they should have been. In all, since we paid less than what our local jeweler appraised the rings at, we left it at that. So, you might want to be aware that the color and clarity for your purchase may be slightly different than what it really is. I would purchase from DON again because they were easy to work with, cheaper than most places and proved that they can be trusted. If you would like more information from my experience, please email me at lmnoffsinger@hotmail